New customers receive an e-mail that contains the license key file information when Actuate processes their order. If you have a problem with a license key file, contact Actuate Customer Care at customercare@actuate.com.
A maintenance customer should have login information for the Actuate Support web site. If you do not have access, please contact Actuate Support at support@actuate.com.
If you are not a direct Actuate customer, the partner or distributor who provides the product arranges for your license key file. If you have a problem obtaining your license key file, please contact Actuate Customer Care at customercare@actuate.com
