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Actuate e reporting 11 sp4: actuate was unable to copy your design file to the backup file error message


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#1 mayurppatil@gmail.com

mayurppatil@gmail.com

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Posted 20 April 2017 - 10:31 PM

Actuate e reporting 11 sp4: actuate was unable to copy your design file to the backup file
C:\program files(x86)\actuate11\erdpro\examples\configurationfile\library\sample_sfdata_library.rob. Please save to a different name. This error message Is displaying whenever I tried to run the report file after designing the report.

Please help me to resolve this issue
Thanks in advance
Mayur

#2 RSiegler

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Posted 24 April 2017 - 11:49 AM

Mayur,

 

Can you attempt this again by running the designer "As Administrator"?


Ryan Siegler
OpenText Support
http://www.opentext.com

 


#3 mayurppatil@gmail.com

mayurppatil@gmail.com

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Posted 25 April 2017 - 10:22 PM

Dear Ryan,

I have tried by running as administrator but still getting same error. Please help.

Regards,
Mayur

#4 RSiegler

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Posted 26 April 2017 - 06:36 AM

Mayur,

 

At this time, it is not directly clear the cause of the issue.

My suggestion is to open a ticket with OpenText Support if your organization has a current support contract.

 

My thought is that since the file attempting to be overwritten is in the Program Files directory structure, the OS may be preventing that file from being overwritten, or if it is currently in use by a running process.


Ryan Siegler
OpenText Support
http://www.opentext.com